As mentioned earlier, open feedback or open text responses are extremely important. Here you can read the real stories behind the numbers. Why do customers not like something or why do they like it? What went wrong? And what could be better? At the end of your CX-report you can add the reviews or testimonials of the month. If the number of testimonials is high, you can choose to show a maximum number, so your report remains clear.
Tops of the month
In "the best performers of the month" you can show which three team members performed best. In this way you give them appreciation and you also give your employees even more motivation to score better. You can also apply this to your various branches. Then you show which branches have performed best this month. To make it even more fun, you can also add a reward, for example: if a team member or an office scores best 3 times in a row, they win a prize. This will keep your employees motivated, involved and feeling valued.